Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.
If a there is a need to change an order within the 24-hour allowable time frame, a team member for Cool Custom Prints will be able to assist with the following scenarios:
Removing items from an order
Change of shipping address
Change of email address
Change of customer’s name
If a Customer wants to change a variant or add more items to an order this is not possible...
If a Customer needs to change the shoe size to an order this is not possible...